Job Title: Substance Misuse Recovery Navigator
Location: North East London region (predominately covering Tower Hamlets and Hackney probation offices)
Type: Permanent
Salary: £25,154 - £30,742 per annum
Sanctuary Personnel is seeking dedicated individuals for the role of Recovery Navigator within our client's Dependency and Recovery Services.
About Our Client:
They are a social enterprise with charitable status, committed to empowering people to break free from the often interlinked cycles of crime and addiction, helping them to move forward with their lives. For over 30 years, they have been supporting people in building positive and productive lives, no matter their past. They believe that anyone is capable of lasting change.
Their services have supported thousands of people in making positive changes, helping them secure employment, reconnect with family and friends, and integrate into their communities. They deliver services as part of the Ministry of Justice's new probation system, providing flexible, responsive services to help break the cycle of reoffending.
Role and Team Overview:
As a Recovery Navigator, you will work within a hybrid model as part of a flexible, multi-disciplinary team, covering a cluster of community delivery sites. You will manage a diverse caseload of adult male prison leavers and those on community orders within the probation services, supporting them to implement their action plans and navigate their recovery journeys. This includes building trust, providing support, and signposting to relevant services.
Your responsibilities will include conducting comprehensive assessments, creating collaborative action plans, delivering structured one-to-one and group sessions (both in-person and virtual), and maintaining accurate records throughout.
Recovery Navigators are multi-skilled to provide a range of support and interventions across all complexity levels and must be able to work across London, providing flexibility and resilience against changing demand. Additionally, you will deliver services to enhance access to treatment and provide support for those with substance use disorders, which often co-occur with other mental illnesses and complex needs.
There is an opportunity for some Recovery Navigators to become subject matter experts (SMEs) in particular vulnerable groups or needs, such as BAME communities or chemsex, providing specialised support to colleagues across the team.
Responsibilities:
Service Delivery:
- Conduct risk and initial/comprehensive assessments, develop and maintain action plans, and complete session and end-of-service reports.
- Deliver both one-to-one sessions and group work/programme facilitation as identified in action plans.
- Maintain accurate records as per the requirements of the Refer and Monitor system.
- Build and maintain effective working relationships with all stakeholders, including signposting to relevant agencies to enhance access and support.
- Work closely with probation and substance misuse services.
- Support attendance at community appointments.
- Participate in key meetings such as team meetings and multi-disciplinary reviews, sharing information appropriately.
- Update the Refer and Monitor system daily with changes in risk, including non-attendance, poor engagement, threatening behaviour, and safeguarding concerns.
Performance Management:
- Comply with contractual service level agreements and key performance targets.
- Ensure interventions are facilitated to the required standard.
- Plan and manage caseloads effectively, prioritising clients appropriately and ensuring timely support.
- Contribute proactively to the overall smooth running of the service.
Quality and Safety:
- Raise and report safeguarding concerns promptly to statutory agencies and designated safeguarding leads.
- Follow all policies, ensuring effective and immediate record-keeping where applicable.
- Participate in multi-disciplinary reviews for clients as required.
- Maintain accurate, clear, and professional service user records.
- Report any significant risks or issues to the team leader or manager immediately.
- Manage confidential information within statutory duties and information governance policies.
- Promote compliance with all relevant legal, regulatory, and ethical responsibilities.
- Report incidences or near misses according to policy.
- Adhere to lone working policies and processes.
Administration:
- Maintain case management documentation to expected audit standards.
- Ensure accurate and timely data entry.
- Complete SMART action plans and assessments as required.
- Prepare session and end-of-service reports according to the framework.
- Complete signposting/referral forms as needed.
Systems and Policy:
- Utilise IT efficiently to support your role.
- Ensure agreed working protocols between multi-disciplinary agencies and share information appropriately.
- Use available information systems effectively, such as intranet and email.
- Save all relevant work on SharePoint.
- Report IT issues according to the process.
- Maintain any Cascade System requirements on the HR personnel system.
- Familiarise yourself with all relevant policies during the induction period.
- Keep up to date with legislative changes, best practices, and communications received.
Other:
- Undertake reasonable tasks and responsibilities as assigned by line management.
- Identify and inform your line manager of any training requirements, continued professional development needs, and support needs.
- Support delivery at any mandated location as required.
Required Skills and Competencies:
- Knowledge and experience of the criminal justice sector.
- Excellent experience in the substance misuse field or a related field.
- Demonstrable experience managing high caseloads, conducting risk assessments, and maintaining effective case records.
- Experience delivering one-to-one and group interventions using motivational techniques and trauma-informed approaches.
- Experience working with treatment and/or healthcare services.
- Ability to set and maintain professional boundaries.
- Effective collaboration with key partners to achieve outcomes.
- Strong organisational skills and effective time management.
- Understanding of equal opportunity principles and GDPR requirements.
Personal Attributes:
- Proactive, resilient, adaptable, confident, team-oriented, and open to feedback.
- A Level 3 qualification in substance misuse or relevant experience is essential.
- Desirable qualifications include advice & guidance, counselling, or PTTLLS.
If you are passionate about making a difference and possess the required skills and experience, we encourage you to apply now through Sanctuary Personnel.
