Our payroll process
We make it our business to pay you accurately, on time, every time. That’s why we have invested in the right technology to make it easier to track and submit your timesheets.
With access to your own account on our cloud-based system, you can clearly see the status of your timesheet and ensure your correct hours reach us immediately.
When you are paid
The timesheet week runs from a Monday to Sunday and you are paid weekly in arrears on the following Friday. Please note, payment will only go through on time if your timesheet is approved by 11am on a Wednesday.
Pay as you earn (PAYE)
To avoid paying the wrong amount of tax when you start working through Sanctuary Executive, please ensure you either provide us with a P45 or complete a P46 as soon as possible. If you are unable to do this, you will be taxed on a week one basis until we receive an update from HRMC of your correct tax code.
You are entitled to 28 days annual leave (including public holidays). Your holiday year will begin on the start date of your first contract and run for 12 months from that date; or in subsequent years, with the anniversary of that date.
All holidays must be taken in the holiday year in which they accrue and cannot be carried over. Applications for holiday must be requested through your Sanctuary Executive consultant or payroll team.
Working time regulations
Your safety and the safety of those you support is paramount to us. It is vital that you work in accordance with the Working Time Regulations and its limits on working hours.
Please note that this only applies if you did not sign the agreement to opt out of the 48-hour week limit in section 15 of the application form. You may terminate this agreement at any time by giving us four weeks written notice.
For further information on working time regulations, please ask your Sanctuary Executive consultant.
How do you get in touch with the payroll team?
If you have any questions regarding the payment process, contact your individual consultant.
For queries related to a specific payment, please call our payroll team on 0333 7000 020 or email them on email@example.com.