Social Work Team Manager - Emergency Duty Team

Location Leatherhead
Job type Permanent
Salary £54,725 per year
Contact Jenifer Watts
Call Jenifer
Reference 166150

Sanctuary Personnel, an award-winning and renowned Recruitment Agency is looking for an experienced and dedicated Social Work Team Manager to fill a full-time role based in Leatherhead, within the Emergency Duty Team.

The salary for this permanent Team Manager job is £54,725 per annum.


  • Manage operational effectiveness of the emergency duty system to deliver services on time, allocating and prioritising tasks and work and taking responsibility for ensuring all cases are safely managed
  • Manage a case directly to ensure safe resolution
  • Ensure that close working relationships are developed with peer colleagues across the county and ensures consistency at decision making level
  • Ensure that social work case records, assessments, plans and documentation for all children and young people for whom the emergency duty team is responsible are effectively maintained in line with practice standards and organisational policy and procedure
  • Manage effective communication of practice, service and organisational issues within the team and work collaboratively across other social work teams, services and with partners to provide high-level integrated support to children and families
  • Act as the Designated Complaints Officer and deal with stage one complaints in accordance with Departmental and Children Act criteria and to work with partners and stakeholders to resolve service problems and identify ways to improve service and efficiency
  • Responsible for the provision of Safety Plans for children, for the delivery of an emergency service to families, in order to ensure children are safeguarded and as far as possible can remain living with their families in their local communities
  • Ensuring quality of reports, statements to court, and effective compliance by team members with the requirements of Working Together and department procedures and standards
  • Work collaboratively with Adult Services EDT Manager. To be responsible for ensuring effective delivery of service through an adequately resourced team, using HR methods including, workforce planning, recruitment, induction, training, retention and succession planning of the team members
  • Lead on building and maintaining excellent relationships with the Council’s strategic partners, developing highly integrated working practices, sharing best practice and achieving economies of scale which in turn improve the outcomes for Surrey’s children
  • Ensure that there is effective liaison with Adult and Mental Health services to ensure that children receive timely assessments
  • Casework Management
  • Provide leadership and professional support to colleagues and other professionals in situations of high complexity
  • Apply extensive knowledge of practice, theory and legislation to enhance practice, procedures and policies, promote innovation, and introduce new ways of working from recognised sites of excellence
  • Make use of sophisticated, critical reasoning and both model and facilitate reflective and evidence- informed practice
  • Assessment and Review
  • Support and encourage professional decision-making in others, to enable assessment procedures to be used discerningly in response to the presenting need
  • Maintain and provide expertise in specialist assessment and intervention and support others to develop these skills. • Model the effective assessment and management of risk in complex situations, across a range of situations, including positive risk taking situations
  • Safeguarding
  • Provide professional leadership on safeguarding issues in collaboration with other senior members of the team
  • Provide support to resolve concerns about practice
  • People Management
  • Manage a defined team or area providing clear organisation, direction and development
  • Provide professional support, advice and/or supervision
  • Monitor and support the performance management and development of team members
  • Balances supporting social workers in their roles whilst also promoting and implementing organisational goals and targets
  • Ensure that policy and procedure are implemented and communicated effectively
  • Play a major role in working closely with partners ( schools, health services, police, voluntary organisations, etc) not only to ensure the integrated delivery of services but also to create efficiencies of scale and pool resources in order to maximise the use of public funds

Requirements of the Team Manager:

  • A recognised and relevant professional social work qualification (Degree / Diploma in Social Work)
  • Relevant professional qualification and registration where required
  • Management experience
  • Demonstrate good understanding of Surrey Children's Services day services roles and responsibilities such as: Request for Support, Early Help, Multi Agency Partnership, Assessment, Family Safeguarding, Looked After Children, Targeted Youth Support Services and ensure good knowledge of the services remit and their work
  • Demonstrate good use of Tableau and monitor performance
  • Coaching approach, to support individual development and ensure that individual contributions are maximised
  • Extensive, sophisticated and up to date working knowledge of relevant national and local policy, statutory guidance and legislation in relation to the provision of Health and Social Care services
  • Ability to promote positive working relationships in and across teams, using strategies for collaboration and arbitration
  • Ability to contribute to and provide professional leadership of organisational change and development and address performance management issues that arise
  • Ability to communicate effectively in highly charged, complex or challenging situations to a wide range of audiences for different purposes and at different levels, including public speaking
  • Ability to model and promote a culture of clear communication, supporting the development of effective communication skills in others
  • Ability to influence organisational development pro-actively using feedback from your area of responsibility
  • Ability to gather information to inform judgement for interventions in more complex situations and in response to challenge
  • Ability to routinely explain professional reasoning, judgements and decisions made and record these in a clear concise way
  • Ability to use knowledge to make complex judgements in uncertain and ambiguous situations, supporting others to do the same
  • Excellent partnership working skills with an ability to communicate and collaborate effectively with partners in statutory, voluntary and third sector organisations
  • Competent in the use of basic IT skills
  • Demonstrable experience in successful recruiting, performance managing, coaching and developing staff
  • Good problem solving and analytical skills with the capacity to devise and implement innovative solutions
  • Professional social work qualification, CQSW or Diploma in Social Work (DipSW), or other relevant qualification recognised by the HCPC
  • Registered or in process of registering with the HCP
  • Substantial experience in assessing the needs of, and undertaking direct work with children and young people, with a track record of improving children and young people's lives in a UK statutory setting
  • Able to demonstrate understanding of the needs of children/young people in their specialist area
  • Ability to evidence skills in or willingness to develop Motivational Interviewing, partnership working and purposeful high quality supervision that has impacted on improved outcomes for children, young people and families and staff retention
  • Satisfactory DBS clearance is required
  • Willing and able to travel around the county to meet the demands of the role, to work from different sites, and work evenings and weekends if required in line with service needs


This Team Manager job is advertised by Jenifer Watts; if you are interested in this position please click above to apply now.

Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements.

As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning ‘Best Candidate Care’ at the Recruiter Awards as well being a two-time finalist for the same award.

Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI).

With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best-placed to undertake a fair and thorough selection process.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.