Mental Health Administrator - Band 3

Job type Permanent
Salary £21,892 - 24,157 per year
Contact Hollie Mills
Reference 157341

Sanctuary Personnel, a leading and award winning recruitment agency is currently looking for an experienced and dedicated Band 3 Mental Health Administrator to work 37.5 hours per week, based in Headington.

The salary for this permanent Mental Health Administrator job is £21,892 - £24,157 per annum.


  • Answering the telephone, taking messages and processing enquiries
  • Assist with reception duties for Outpatients Departments
  • Managing incoming post
  • Provide support with the typing of reports, letters and correspondence when required and to be responsible for the uploading patient information onto Carenotes in a timely manner
  • Use Microsoft Office applications including Word, Excel and Outlook as required in conjunction with all in house systems
  • Checking that stationary supplies are adequately stocked and ordering when necessary
  • Contacting the Estates Department to carry out repairs, checking work has been undertaken to satisfaction
  • Keeping notice boards tidy and up to date and adding anything of interest or importance to staff
  • Recording accidents and near misses on the Ulysses system
  • Keeping the Trust policies, procedures and fire book up to date
  • Actively participate in an annual performance review (appraisal) and the development and implementation of a personal development plan
  • Attend any training as requested
  • Adhere to the Professional Code of Conduct relating to your profession (if applicable)
  • Always promote quality and safety of patients, visitors and staff thus enabling the Trust to meet its regulation requirements (Care Quality Commission Registration – Regulations and Outcomes) that relate most directly to patients and also strive for continuous quality improvement
  • Observe Oxford Health NHS Foundation Trust’s Equal Opportunities Policy providing equality of treatment and opportunity to employees, service users and service providers irrespective of sex, sexuality, age, marital status, ethnic origin or disability
  • Take responsibility for the health & safety of themselves and other persons who may be affected by their omissions or actions at work
  • Report accidents, incidents and near misses, implementing corrective action where necessary
  • Comply with Trust policies for infection control and hand hygiene such as hand hygiene, decontamination Policy, uniform and workwear code and standard precautions Policy to reduce the spread of healthcare-associated infections (HCAIs)
  • Incorporate into their clinical activities up to date evidence that supports safe infection control practices and procedures, such as the use of aseptic techniques and the safe disposal of sharps
  • Raise any matters of concern with your Manager/Director
  • Comply with recruitment and other checks as requested by the organisation including undertaking an Enhanced Disclosure via the Criminal Records Bureau
  • Attend work regularly and on time

Requirements of the Mental Health Administrator:

  • Good level of general education
  • Recognise that promoting the welfare and safeguarding children, young people and adults is everyone’s business and access training and supervision as appropriate to the role
  • Be aware of and work in line with all Trust policies and procedures
  • Good written and verbal skills/Good organisational skills
  • IT skills including Outlook, Excel and Word
  • PowerPoint Skills/Pivot Tables/Carenotes/DOCMAN/E Referrals
  • Ability to liaise with all professions and levels in a confident and effective manner
  • English and Mathematics qualifications - Grade A-C or equivalent
  • Formal Secretarial Training (i.e. RSA or shorthand qualification)
  • NVQ Level 2 in Admin or NVQ Level 2 Social Care
  • Experience of undertaking high volumes of calls
  • Excellent telephone skills
  • Word processing experience
  • Ability to prioritise own workload
  • Excellent typing skills


This Mental Health Administrator job is advertised by Hollie Mills; if you are interested in this position please click above to apply now.

Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements.