Sanctuary Personnel, a leading recruitment company within the private and public sector has a locum role for a Major Incident Manager to work remotely, with occasional travel to the office in Bootle.
The pay rate for this Major Incident Manager role is £400 per day and has a 3-month contract.
Main Duties:
- Support the Head of Service Management and the Service operations in the management of incidents on the organisation’s IT estate
- Lead the Service Operations Command Centre
- Design, implement and manage Major Incident Management and Incident Management processes
- Declare a Major Incident and liaise with senior stakeholders over the implementation of Business Continuity Plans
- Engage with appropriate Other Government Departments and Agencies including the National Cyber Security Centre (NCSC) on Major Incidents
- Coordinate the technical teams in the identification of root causes, ensuring a structured engineering approach is taken to systematically identify the root causes and their impacts
- Coordinate 3rd party suppliers in identifying root causes and remedial actions.
- Establish a Major Incident Management team, meeting regularly and making decisions to progress with root cause analysis and remedial action.
- Identify whether Disaster Recovery and IT Service Continuity Management protocols require to be invoked.
- Develop recommendations for the resolution for the Major Incident and managing the Emergency Change Process for the implementation of any remedial change
- Log all activities undertaken in tackling the Major Incident to support Post Incident Review (PIR) processes
- Lead the post incident review process, documenting the PIR, maintaining an action log and developing any knowledge articles deemed appropriate.
Requirements of the Major Incident Manager:
- Level 3 Service Management framework qualification
- Experience of leading and managing Major IT Incidents
- Excellent oral and written communications
- Excellent knowledge of Microsoft Office
- Experience of using ServcieNow is desirable
Benefits of working for Sanctuary Personnel:
- Daily payroll
- Free DBS and compliance service
- Access to exclusive roles that are not available with other agencies
- Your own dedicated consultant with extensive recruitment knowledge
- Refer a Friend bonus - get £250 for each candidate you refer who we successfully place
- Find your own job bonus - Receive £250 for bringing your own position to us
- Clinical governance support
- In house payroll system
- Revalidation
- Industry leading shift booking system
- Nationwide coverage including the Channel Islands
Contact:
This Major Incident Manager role is advertised by Ben Fincham; if you are interested in this position please click above to apply now.
Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements.
As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning ‘Best Candidate Care’ at the Recruiter Awards as well being a two-time finalist for the same award.
Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI).
With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process.
Reasonable Adjustments:
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.
