Income, Home Ownership And Support Manager

Location Wembley
Job type Contract
Salary £31.44 - 31.44 per hour
Contact Ben Fincham
Call Ben
Reference 166504

Sanctuary Personnel, a committed and competitive recruitment agency is currently looking for an experienced and dedicated Income, Home Ownership & Support Manager to work based in Wembley.

The pay rate for this locum Income, Home Ownership & Support Manager job is £31.44 per hour (Assignment rate) and is an initial 1-month contract.


  • Direct line management for up to 7 officers and responsibility for up to 50 officers
  • Responsible for leading Brent Housing Managements income and home ownership services across multiple portfolios in the Councils role as landlord and managing agent
  • Be responsible for the set up and management of all properties that offer a form of home ownership e.g. shared ownership, London Living Rent
  • Leadership and management direction for income collection, including rent, service charges and other leaseholder charges and takes responsibility for ensuring that the team delivers an effective service and complies with all statutory requirements, policies and priorities
  • Manage and lead on the tenant rent and leasehold service charge collection services for the council, in order to maximise income, whilst supporting tenancy sustainment, and by maintaining the highest professional standards and ensuring that the company acts within the law
  • Have overall responsibility for Right to Buy and the sale of Council Homes, safeguarding the interest of the Council and protecting through effective processes and compliance against the risk of fraud
  • Develop and lead a centralised support team, ensuring the offer meets the needs of all services under the Housing Directorate
  • Financial and administrative support as well as the triage and tracking of complaints
  • Work collegiately with colleagues on the Senior Management Team (SMT), and make a proactive contribution delivering departmental and corporate objectives
  • Lead and manage a portfolio of customer focused services in alignment with both corporate and departmental aims and priorities
  • Provide leadership and management to achieve high performance and effective operational delivery; which will include managing the effective use of resources and staff
  • Work closely with the Operational Director to support effective working relationships with relevant portfolio holders
  • Support and develop partnership working, including acting as an effective ambassador and advocate with external organisations
  • Preparing an annual service plan that incorporates the company’s strategic objectives, monitoring and reporting the team’s performance against targets
  • Monitoring the service level agreement with the Brent Citizen’s Advice Bureau for the provision of money advice service for tenants and leaseholders
  • Developing home ownership initiatives which promote sustainable and cohesive communities
  • Ensuring that provision of comprehensive advice on home ownership options to Brent Council tenants and their families is delivered
  • Providing sound advice on all aspects of income collection activities, current and future
  • Translate strategy into ambitious and achievable service plans, within available resources and with clearly defined targets and outcomes
  • Monitor and be accountable for teams performance targets, budgets and work programmes, ensuring staff objectives are aligned with that of the Council’s corporate objectives
  • Recruit, manage, motivate and develop all staff within the team in line with organisational policies
  • Be a role model and ambassador for the Council, acting with openness, professionalism and integrity at all times

Requirements of the Income, Home Ownership & Support Manager:

  • Professionally qualified to degree level and / or equivalent experience
  • Evidence of significant relevant Continuing Professional Development (CPD)
  • Detailed knowledge of the Landlord Legislation, policy and guidance as relates to leasehold management and income recovery
  • Track record of achievement at a management level in a similarly large and complex organisation
  • Management experience in a service delivery organisation of similar scope and complexity and operating in a challenging context
  • Experience of leasehold management issues and Home Ownership issues
  • Experience of successfully facilitating, managing and implementing change to contribute to organisational development, improve and develop services
  • Experience of preparing reports on complex issues which are analytical, present clear options for decision and are accessible to lay people
  • A track record of developing people and managing teams to higher levels of performance
  • Experience of working in partnership with a range of different stakeholders, contractors, residents and partners to deliver successful outcomes
  • Experience of embedding a culture of performance management and compliance that places the customer at the heart of service delivery
  • Track record of ensuring equality of opportunity is developed and embedded in both employment and service delivery
  • Experience of improving services and performance for tenants and leaseholders
  • Strong Leadership and management skills including people, performance and budget management
  • Communication, negotiating and influencing skills
  • Able to share information, ideas and arguments with a variety of audiences and in a political context
  • Strong role model who demonstrates a personal commitment to high standards of public service, honesty and integrity and professionalism
  • Able to identify the way forward in a complex environment referring constantly to a longer-term vision for the housing service
  • Proven experience of successfully delivering in a highly customer focussed business, resulting in high levels of customer satisfaction
  • Knowledge, understanding and application of the current policy context as it applies to regeneration, communities and social housing
  • The ability to support, challenge and work effectively with partners and colleagues
  • The ability to effectively work under pressure and manage a variety of conflicting demands
  • Able to identify common purpose, encourage team effort, build cohesion and maintain motivation
  • The ability to develop financial plans to deliver a fit for purpose and viable income recovery service over the long term in a challenging and changeable context
  • Able to work proactively and take responsibility for getting things done
  • Able to adapt to changing operational and external environment, taking advantage of new ways of working
  • Able to identify concerns and resolve complex dilemmas in an open reasoned manner
  • Able to build a culture that supports a high performing organisation and that is based on sound principles of integrity

Benefits of working for Sanctuary Personnel:

  • Free DBS and compliance service
  • Daily payroll
  • Access to exclusive roles that aren't available with other agencies
  • Your own dedicated consultant with extensive property and real-estate knowledge
  • Refer a Friend bonus - get £250 for each candidate you refer who we successfully place
  • Find your own job bonus - Receive £250 for bringing your own position to us
  • Clinical governance support
  • In house payroll system
  • Revalidation
  • Industry leading shift booking system
  • Nationwide coverage including the Channel islands


This Income, Home Ownership & Support Manager job is advertised by Ben Fincham; if you are interested in this position please click above to apply now.

Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements.

As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning ‘Best Candidate Care’ at the Recruiter Awards as well being a two-time finalist for the same award.

Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI).

With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best-placed to undertake a fair and thorough selection process.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.