Social Worker - Adults Multi-Disciplinary Team
Head Of Housing Service Centre
| Location | Tower Hamlets |
| Job type | Temporary |
| Salary | £366.16 - 366.16 per day |
| Consultant | Peony Rutherford-Lindsay |
| Call | 03337000020 |
| Reference | 231805SP |
Sanctuary Personnel are seeking an experienced and strategic Head of Housing Service Centre to join our client in Tower Hamlets. The position offers a competitive daily rate of £500 via an umbrella company or £366.16 PAYE, working 35 hours per week.
Role Overview: We are looking for a dynamic and visionary leader to manage the Housing Service Centre, overseeing a team of approximately 58 staff. As Head of Service, you will be responsible for setting the strategic direction, planning, and coordinating the team’s work to deliver exceptional customer service and operational excellence.
Key Responsibilities:
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Lead the strategic and operational delivery of the Housing Service Centre for the Council’s Housing Management Division.
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Set and drive the strategic direction for the team, ensuring alignment with the Council’s operating model and Customer Access Strategy.
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Oversee the delivery of a first port of call service for customer interactions within the Housing Management division, aiming to improve customer experience and build trust through efficient, professional, and effective resolutions.
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Deliver a challenging suite of performance indicators and service standards balancing timeliness, quality, and first-time resolution to achieve a best-in-class service.
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Lead customer service change initiatives, promoting continuous improvement and service development.
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Shape business analytics by connecting customer data and performance insights to support informed decision-making.
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Sponsor and evaluate customer service projects across the organisation.
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Develop strong and trusted partnerships with senior leaders, resolving complex customer experience issues and providing pragmatic solutions.
Applicant Requirements:
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Proven experience in a senior leadership role within a housing service or similar environment.
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Strong strategic planning and operational management skills, with experience leading large teams.
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Demonstrable expertise in delivering exceptional customer service and driving service improvement initiatives.
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Experience developing and implementing customer access strategies and operating models.
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Ability to manage complex issues and provide effective solutions through collaboration and influence.
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Strong analytical skills with the ability to use data to inform strategic decisions.
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Excellent communication and interpersonal skills, with the confidence to challenge and inspire senior leadership teams.
Why Choose Sanctuary Personnel?
Sanctuary Personnel is a highly respected, award-winning agency renowned for its commitment to excellence. With over 1,000 reviews and an ‘Excellent’ rating on Trustpilot, we take pride in securing the best rates and matching candidates to roles that fit their skills and experience.