Client Invoicing and Billing Coordinator

Location Ipswich
Job type Permanent
Salary £17.5k - 18k per year

About Us

Sanctuary Personnel is a market-leading recruitment and service delivery group that has been established for over 15 years and employs over 200 people from our offices in the centre of Ipswich.

Since 2011, Sanctuary has won, or been shortlisted for, several major business awards. In 2017 we collected no less than six awards including the EADT Business of Year and three national industry awards. And this year, we've already won the most sought-after title in our sector 'Best Public and Third Sector Recruitment Agency' at The Recruiter Awards.

We're savvy enough to recognise that it's the people who make our organisation work and that's why we invest in all our staff, to help them develop inspiring and enjoyable careers.


We are currently looking for a Billing Coordinator to join the Billing team.

Working Hours:               37 Hours - Monday-Thursday 8:30-5.00/Friday 9-5 

Duties and Responsibilities Include

  • Review Placement requests and create once all information has been confirmed and agreed.
  • Assist with uploading generated invoices onto client portals/systems
  • Ensure necessary steps are taken to review, action and complete mailbox entries for various Billing Mailboxes.
  • Complete any client billing spreadsheets/online systems in order to fulfil payroll/billing deadlines.
  • Generate invoices on a weekly basis following payroll completion.
  • Send all required invoice documentation weekly following invoice generation.
  • Identify and/or resolve Pay Only entries to keep these at a minimum.
  • Ensure all steps are taken to identify and resolve any inconsistencies with records of information relating to Billing.
  • Work closely with Credit Control team to query/validate any client records/information.
  • Provide support for any Billing requirements as requested.
  • Any other duties/ad-hoc tasks as requested by the Billing Team Leader. 

Essential Criteria

  • Strong attention to detail.
  • Ability to organise, prioritise and work to agreed deadlines.
  • Willing to assist colleagues and take a proactive approach to solving problems.
  • Polite and professional approach to colleagues and external customers
  • Provide on-going support to Billing Administrators within the team
  • Ability to work on own and within a team.   


  • Previous experience in a simialr role.

What you will get in return

  • Central office location
  • Company Pension
  • Social events 
  • A fun, vibrant atmosphere with breakout areas, games consoles, pool tables, table tennis, mini basketball, table football and an indoor picnic area. 
  • We can also offer you a working environment with a culture of teamwork and the opportunity to play a vital role in our plans to be the UK's largest health and social care recruitment company.